Tempe, AZ – November 1, 2019
4iQ Solutions, a technology pioneer in the damage prevention industry has successfully converted Arizona 811 to the most advanced One Call Ticket Creation platform – Exactix.
With over 50-years of experience in creating solutions for the damage prevention industry, 4iQ Solutions introduced 4iQ Exactix in January of 2018. The contributions by Arizona 811 and a small select group of state 811 centers helped 4iQ Solutions create the Exactix One Call Ticket Creation platform. This new platform will provide the most accurate and safest dig sites in the Damage Prevention Industry.
“When the decision was made to build a better one call system, we knew that Arizona 811 would be a key contributor in designing the new platform. ” said Jason Adams, President and CEO of 4iQ Solutions. “It all starts with strong partners, the trust they have had for the process, and our ability to deliver a solution that would be the foundation of the center for years to come”
Arizona 811 was challenged with training over 20 Locate Specialist and close to 2000 professional excavators for this transition to the new Exactix platform. By leveraging the 4iQ Coursettra training and certification platform, Arizona 811 trained the entire community in less than a month. This critical training ensured the smooth transition for the stakeholders of Arizona.
Sandra Holmes, Arizona 811 Executive Director says, “We knew we selected the best partner for our needs when we made our initial decision. The interactive development process we’ve experienced over the past 18 months gave me an extremely high level of confidence in this implementation; one which I’ve never felt during the six major system cutovers I’ve experienced in my many years in this industry.”
“The challenge facing many call centers today is to leverage the advancements of technology while still delivering an experience that is safe and secure for the end users.” said Jason. “Our focus was to build a system that would allow for a seamless transition, but also provide a significantly more advance foundation for the future. I think at this point we have answered that challenge.”
For more information, please contact:
Jason Adams – 4iQ Solutions – Jadams@4iQSolutions.com
Sandra Holmes – Arizona 811 – Sandra.Holmes@Arizona811.com